- We recignize Customers have many Cleaning Companies from which to select for their cleaning needs.
- The goal of Pacific Rim Cleaning is to provide true Full Service Cleaning, from Carpet or Upholstery to House Cleaning or Flood Restoration & Rebuild services.
- Pacific Rim Cleaning will clean & service anything inside the Home.
- From a desire to insure the best possible service, and to avoid any possible surprises, Pacific Rim Cleaning has prepared the following information is provided. This page will include Step-by-Step, the process that Pacific Rim Cleaning will follow, from the Apointment Confirmation through Payment when the selected Work or Service is complete.
much as we would wish it were not so, it has become necessary to prepare and deliver this list of prep Instructions and policies that Technicians and Office Staff will follow when booking every Service Call. In an effort to set clear expectations before any Technician arrives, we hope to avoid any confusion or problems.
Your Technician, or Booking Agent, will be happy to provide detail, the why of it, or even sometimes the Story 😂😉, that motivates each Policy addition.
- 24 Hours Notice Required to cancel Any Booking.
- Cancelation Request may be submitted by Phone or Text. (E-Mail Submissions DO NOT meet requirements of Cancelation Policy)
- Late Minu
- Voice Mail or Text Cancelations submitted AFTER standard business hours, 6:00 PM Monday through Friday & 5:00 PM Saturday, will be processed when business resumes the following business day.
- All appointments are 3-hour arrival windows. No appointments are scheduled for exact arrival times. All scheduling updates, on the day of the appointment, will be sent by text. If no mobile number was provided during the booking, it's advised to make dispatcher aware so notes can be added to the booking making the technician aware.
- All communication/interactions are recorded for security and training purposes.
- Parking is required, as close to work site as possible. If technician cannot park within a reasonable distance, a set-up charge my be assessed. Please speak to your technician for a determination.
- Technicians are not permitted to move furniture or wait mid-job as furniture is shuffled from one side of a room to the other side and then back again. Please prep furniture prior to arrival.
- Canceled/Missed appointments with less than 24 Hours notice WILL automatically redeem/use voucher or discount coupon.
- Groupon coupons, and some other discount Vouchers, are for first time customers ONLY. Subsequent cleanings can be purchased at a discount from the technician or the office.
- THERE are NO Net-;30 or other payment terms. Payment is due at time of service, if not before. If, for any reason, payment is not made on the day of service, all discounts are forfeit and the full price of all services performed will be invoiced and will be reviewed for collections.
- Technicians are not permitted inside any home to work if minors are home without adults present. There are no exceptions. If it is found that customer has stepped out during appointment, leaving a minor home, the technician is require to stop all work and wait in service van until Customer returns. Delays in this case are invoiced at $100/hr for time technician is waiting.
For detailed explanation of any of these items please speak with your technician or contact scheduling.
- If customer will not be present during carpet cleaning, prepayment is required to start work.
- Please vacuum before technician arrives. This is a steam cleaning and the system is not designed for, or even capable of, removing debris or pet hair. If vacuuming is required, we’re happy to provide the service @ $10-$15/Area.
- Groupon Vouchers, and other discount Coupons, may not cover all the carpet to be cleaned, or other desired services. (Eg. A Groupon for Stairs does NOT cover landings.) Your technician can review other services before starting work and provide pricing and apply any applicable specials or discounts.
- Measurements for areas of carpet cleaning are made wall to wall. There are no discounts/adjustment for the presence or absence of furniture.
- Techs cannot clean partial Areas or combine smaller Areas.
- If total square feet of an area to be cleaned is over the maximum allowed area limit, the over-sized area will be charged as multiple areas. (e.g. Max Limit is 150 sq ft, Living Room is 215 sq ft, Living Room is invoiced as 2 Areas.)
- Standard Coupon/Voucher Pricing for Carpet Cleaning: $40 per 150 sq ft area, $20 per 1/2 area & $4 per standard stair/step.
- Website, or Large Area, pricing for Carpet Cleaning is $50 per 200 sq ft area, $25 per 1/2 area & $4 per standard stair/step.
- Urine Treatments are $60 per Area, max size 150 sq ft, or $20 per Spot Treatment, max spot size is 10-15 sq ft.
- During the carpet cleaning, all animals and children must be kept outside the work area. For safety, technicians are not permitted to work if pets or children are in the work area.
- Technicians are not permitted to work if minors are home without adults present.
- Deep cleaning (obviously neglected carpet, or approximately 5+ years since last cleaning) will incur an additional $15/room charge. A Groupon or Voucher cleaning service is not a deep cleaning service.
- This is a full Truck-Mounted ‘Steam Cleaning’, the carpet will be wet.
- Dry time is determined by style, depth, thickness, how dirty the carpet is, how many times we clean an area before no further improvement results from each cleaning.
- If desired, dry time can be accelerated with ex-large air movers. We can have the carpet 70-80% dry before we leave. Fans are $15 /area, with a discount for multiple areas.
- It is understood and expected that the technician will, at need, hook up to an outdoor water faucet to facilitate the cleaning. There is no discount to the cost of the job for use of house water. If your faucet is broken please alert the technician.
For detailed explanation of any of these items please speak with your technician or contact scheduling.
- Standard House Cleaning Services are $50 per Man hour. This is the pricing upon which Groupon/Voucher discounts are based. Pricing for other house cleaning services, Routine, Deep, or Move-In cleaning will be provided upon request.
- In an effort to be as efficient as possible on the day of your appointment, given that the Service Time Clock will start when the cleaning crew arrives on site, we offer the following suggestions...
-- First, take the time to create a prioritize list of the tasks and services that you want accomplished on appointment day. This will allow your cleaners to focus on your most important items first, and help them get started immediately after they arrive.
-- Second, the cleaners will work either to complete your list, and invoice for any all Man Hours on Site, or at your direction they will stop when either your time or finance budget is expired.
-- Third, it’s a good idea to tidy up and remove any clutter in the house that would be in the way of the cleaners and would slow them down or delay the completion of their tasks.
- If customer wont be present during house cleaning, or isn't present when House cleaning crew arrives, a payment method is required on file, or partial deposit prepayment is required to start work.
- For safety, animals and children should be kept outside the work area.
- Cleaning crews are not permitted to work if minors are alone in the home without adults present.
For detailed explanation of any of these items please speak with your technician or contact scheduling.
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IF YOU HAVEN'T YET PURCHASED A SPECIAL, GROUPON, or DISCOUNT, Purchasing your special on the scheduling page, or directly from your technician on the day of your appointment is the best way to help Pacific Rim Cleaning. It will always be the same deal at the same price. You only need show a screen shot of the special of interest, the technician will add that price/special to your invoice.